FAQs

WHAT SHOULD I KNOW ABOUT THE PRODUCTS?
Because of it's nature, each crystal stone and pearl is unique. Therefore, it will or it might slightly differ in it's colour, size and/or shape from the one in the picture. It makes it even more special!
 
WHICH PAYMENT METHODS DO YOU ACCEPT?
You can pay your order by credit card (VISA or Master/Maestro Card) or PAYPAL.
 
WHAT IS YOUR RETURN POLICY?
We have a 14-days return policy. If you have received a damaged product, you picked the wrong size or the product didn’t meet your expectations you may send it back to us on your own expense. In case of return you must also return the box, the dust bag and any gifts received with your order. Please note that the refund can take up to 30 working days. To get more detailed information about returning a product please click here
 
HOW LONG IT TAKES TO PREPARE A CUSTOM ORDER?
It very much depends on the order, but it might take up to 3 - 4 weeks. 
 
YOU HAVE MORE QUESTIONS?
Drop us an email at info@ginte.net