Your satisfaction is important to me! There is a 14-day return policy. If you are not satisfied with your purchase, it arrived damaged or you picked the wrong item, simply return the unused product including the box and dust bag as well as eventual gifts received with your purchase and I will gladly issue a refund. However your right to cancel the contract shall apply exclusively to the products that are returned in the same condition in which you received them. No reimbursement will be made if the product has been used once or for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the product(s) while in your possession. Delivery and return expenses are not refundable.
Only full returns and unused products within the 14-day window are accepted.
Step 1: Prior to returning your item(s), please email me your order number in order to obtain a Return Request Form to complete and the address you have to return the package.
Step 2: Complete the Return Request Form and include a copy of your invoice along with the product(s). Ship back to me using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. I recommend using an insured and traceable delivery method. Please note that G I N T E is not responsible for any returns lost in transit.
Step 3: Address your return package received in the email of step 1.
Step 4: Your return or exchange request will be processed as soon as possible. Once received I will send an email confirming the reception and processing of your return or exchange request.
Step 5: Please note that the actual refund of your order can take up to 30 working days. I regret that I am unable to refund the original shipping charges.
FYI: I cannot provide refunds for REVI products purchased at other retailers. Only products purchased on www.ginte.net may be returned for refund.
If you have any further questions about returns please contact me via email at www.ginte.net.