Terms & Conditions
1. GENERAL TERMS
Service Provider’s product catalogue on the webpage www.ginte.net featuring handmade jewelry products and other accessories sold by Service Provider (for further reference webshop). With the act of placing an on-line order via the webshop, a contract of purchase takes place between the Customer (for further reference Customer) and Service Provider in accordance with the terms and conditions of present interpretative document.
Customer at the time of placing an order accepts the General Terms and Conditions for Goods Purchase and Sales Contract.
Service Provider is entitled to unilaterally alter the present General Terms and Conditions for Goods Purchase and Sales Contract, which enters into force after being published on the webpage www.ginte.net and Customer is bound to accept its terms and conditions after placing the first purchase order that follows their publication.
2. PURCHASING PROCESS
The Purchase Contract comes into force between Gintaute Neverauskaite as Seller and Customer as Buyer.
The product images displayed in the webshop are created and owned by Service Provider as intellectual property. Customer agrees that the product images are to be considered as samples. Customer accepts that Service Provider takes no legal responsibility for possible differences between the image of a product and the actual product itself.
3. SHIPPING METHODS
Service Provider is liable to deliver the products ordered on approval and confirmed by Service Provider to the address in the confirmation, including the delivery method selected by Customer.
If the confirmed order fails to be delivered as previously agreed on (e.g. the product is unavailable by the time agreed on or is permanently out of stock), Service Provider is bound to notify Customer via email or phone.
Customer accepts that placing an order qualifies as a legally binding purchase offer. Customer agrees to the terms and conditions of present purchase contract and by failing to perform any promise that is part of the contract, Customer accepts to be liable for breach of contract.
The delivery costs – depending on the value of delivered goods and the destination - are displayed on the www.ginte.net webpage. Customer agrees to the product delivery information provided by Service Provider.
Customer is bound to receive the delivery of the products confirmed and is obliged to pay the Service Provider the product price and/or the delivery costs defined in the order confirmation.
Upon receiving the order, Customer is liable to check whether the products delivered are identical with the products ordered, in terms of the quality and quantity defined by the terms and conditions of the purchase contract. Customer agrees to confirm the fact of product conformity and to perform quality and quantity revision by signing The Bill of Lading.
Upon receiving the delivered products, Customer acknowledges that the ordered products are marked as defined by the effective
Lithuanian laws upon reception.
In case Customers fail to receive ordered products due to faults of their own, Customer agrees to refund Service Provider in terms of costs (delivery, packaging costs, etc.). In addition, Customer is bound to pay Service Provider the product price defined in the purchase confirmation as contractual penalty.
5. CONTRACTUAL EFFECT
Present contract, in case of non-business consumers, comes into effect in connection with purchases performed via the www.ginte.net webpage.
Service Provider assigns an automatic order identification number to every valid order, defined in every email of confirmation sent to Customer. Customer agrees that only the orders identified with an order identification number are valid.
The confirmation of order occurs without delay but in maximum of 48 working hours. The purchase contract comes into effect after Service Provider confirms the order via email. In case the purchase confirmation does not occur within 48 working hours, Customer may contact the customer service via firstname.lastname@example.org.
6. COMPLAINTS & COMPLAINTS MANAGEMENT
If the product received is demonstrably damaged due to fault of Service Provider, Service Provider replaces it free of charge. Customer is liable to prove the exact time and the circumstances of damage, except if the effective laws do not define otherwise. If the product cannot be replaced the product can be returned and the purchase price is refunded without the delivery costs.
The replacement of the purchased item is possible only if Customer provides the original packaging and the attached documents of the ordered product. In case of products damaged during delivery, the written assessment of damage claims must be attached, in which the delivery service responsible for the delivery of the damaged product must acknowledge the damage caused. Customer agrees that Service Provider is not bound to manage any complaint without the written assessment of damage claims attached.
Upon receipt, Customer is bound to notify Service Provider within 14 working days after purchase of any quality complaint without delay, via email email@example.com. The Service Provider assesses the complaints received via firstname.lastname@example.org. e-mail within 30 working days and agrees to notify Customer via email or by phone in terms of the result of the investigation and any possible legal redress.
6. RIGHT OF CANCELLATION & RETURN POLICY
Customer has the right to cancel the purchase for a period of 24 working hours upon receipt. The intent of cancellation must be declared by Customer via e-mail email@example.com.
If Customer has already worn the products (except trial at home), Customer may not practice their right of cancellation, as the product is not suitable for further sale.
In case of complaints or right of cancellation, Service Provider checks the products and the packaging for possible defects in every case.
Customer is also obliged to send back products in original packaging (dust bag and/or box) and eventual gifts with purchase. Only complete returns can be refunded.
Upon rightfully returned purchases, Service Provider is bound to refund Customer without delay but in maximum 30 working days after cancellation and the receipt of returned products.
The refund does not include the delivery costs and the return delivery costs of the products. Customer is bound to pay the delivery and the return delivery costs of the products. If the product is used, Gintaute Neverauskaite may demand the full decompensation of any damage or devaluation due to improper use.
In case of legal debate, Customer may turn to the operative Legislative Body.
7. PRICE ALTERATIONS AND OTHER TECHNICAL ERRORS
Gintaute Neverauskaite reserves the right to correct any obvious fault, typographical, numerical or editing error and the right to alter prices.
After confirming an order, Gintaute Neverauskaite has the right to alter the purchase price of the ordered products only and solely if a new law (e.g. tax law) comes into effect in the period between the confirmation of order and the delivery date defined in the confirmation.
The products featured in the webshop are subject to availability and Customer agrees that Service Provider is not liable for incorrect price information due to any unexpected technical problems, through no fault of their own, occurring during the operation of the webpage. Gintaute Neverauskaite reserves the right to terminate the distribution and sales of any product.